Hi, Check with Packard Bell Support as their could known issues. Packard Bell ===================================== These should help you troubleshoot the issue: Hardware devices not detected or not working - a Mr Fixit Troubleshoot problems with Bluetooth enabled devices Set up a Bluetooth enabled device Troubleshoot problems with Bluetooth enabled devices How to setup a Bluetooth connection The Bluetooth item in Control Panel on a Windows Vista SP2-based computer does not work as expected when you click the item - for Windows 7 check this manually If you need drivers try your System Maker's support site and/or the actual device maker's site. BluetoothView is a small utility that runs in the background, and monitor the activity of Bluetooth devices around you. For each detected Bluetooth device, it displays the following information: Device Name, Bluetooth Address, Major Device Type, Minor Device Type, First Detection Time, Last Detection Time, and more. BluetoothView can also notify you when a new Bluetooth device is detected, by displaying a balloon in your taskbar or by playing a small beep sound. - FREE BluetoothCL is a small console application that dumps all current detected bluetooth devices into the standard output.

For each Bluetooth device, the following information is displayed: MAC Address, Name, Major Device Type, Minor Device Type, and optionally the company name of the device (if external file of MAC addresses - oui.txt is provided) - FREE --------------------------------------------------------------------- Add a Bluetooth enabled device to your computer Add a Bluetooth or other wireless or network device: frequently asked questions --------------------------------------------------------------------- More info of possible interest to some: What is a Bluetooth personal area network (PAN)? Connect to a Bluetooth personal area network (PAN) Hope this helps. Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current Windows Insider MVP 2016 - current.

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Thank you for purchasing this Packard Bell computer! This guide has been designed to introduce you to the features of your computer and assist in your computing experience. After setting up and starting your computer, as shown in the setup instructions, it will ask you questions that will help you connect to the.